Acceptable Use Policy
Effective Date: January 1, 2026
Effective Date: January 1, 2026
Introduction
This Acceptable Use Policy outlines the rules and guidelines for using the services, website, and digital platforms offered by Vita Nova Wellness Clinic, located in Baltimore, MD. By accessing or using our website, you agree to comply with this policy in addition to our Terms of Service.
Permitted Uses
You may use our website for the following purposes:
- Learning about our medical services and treatments
- Scheduling appointments and consultations
- Accessing patient resources and educational materials
- Contacting our clinic for legitimate medical inquiries
- Verifying insurance coverage and payment options
- Reading our blog and educational content
Prohibited Uses
You may NOT use our website for:
- Any unlawful purpose or in violation of any applicable laws
- Transmitting spam, unsolicited communications, or promotional materials
- Attempting to gain unauthorized access to our systems or data
- Distributing malware, viruses, or other harmful code
- Impersonating our clinic, staff, or other users
- Collecting personal information about other users
- Interfering with the proper functioning of our website
- Using automated systems to access our website without permission
- Posting false, misleading, or defamatory content
- Violating the privacy or rights of others
Medical Use Restrictions
- Do not impersonate a clinician, nurse, or healthcare provider.
- Do not use this website to diagnose, treat, or consult others regarding medical conditions.
- This website is not intended for self-medication or the unauthorized sharing of clinical advice.
- Any misrepresentation of clinical credentials or the posting of misleading health claims is strictly prohibited.
Protection of Health Information (HIPAA Compliance)
- Do not submit protected health information (PHI), sensitive medical data, or prescription details through unencrypted forms, comments, or chat features.
- For secure communication, please use the official channels listed on our Contact page.
- We reserve the right to delete submissions that violate HIPAA regulations.
Prohibited Commercial Uses
- You may not use this website to promote unrelated commercial services, affiliate links, or competitor services.
- Bulk messaging, email harvesting, coupon abuse, or any activity considered deceptive marketing is forbidden.
- We actively monitor and report spam abuse.
Restricted Topics
- You may not use our site to promote controlled substances, unapproved treatments, or medications requiring a prescription.
- Any content encouraging misuse of ketamine, off-label drug use, or DIY therapy is strictly banned.
Violations and Enforcement
- We reserve the right to restrict access, block IP addresses, or terminate accounts for users who violate this Acceptable Use Policy.
- Serious violations may be reported to relevant authorities.
Medical Information Guidelines
When using our website to communicate about medical matters:
- Do not share sensitive personal health information through unsecured channels
- Use our secure patient portal for confidential communications when available
- Understand that email and web forms may not be secure for sensitive information
- Do not use our website for emergency medical communications
- Verify that you are communicating with legitimate clinic staff
Content Standards
Any content you submit to our website must:
- Be accurate and truthful to the best of your knowledge
- Respect the privacy and dignity of others
- Be relevant to medical care or our services
- Comply with applicable laws and regulations
- Not contain offensive, discriminatory, or inappropriate language
- Not violate any intellectual property rights
Privacy and Confidentiality
You agree to respect the privacy and confidentiality of other patients and our clinic operations. Do not share information about other patients or attempt to access information that is not intended for you. Review our Privacy Policy and HIPAA Notice for more information about how we protect your privacy.
Intellectual Property
All content on our website, including text, images, logos, and design elements, is protected by copyright and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without written permission.
Monitoring and Enforcement
We reserve the right to monitor use of our website and investigate potential violations of this Policy. We may take appropriate action, including but not limited to removing content, suspending access, or reporting violations to law enforcement authorities.
Consequences of Violations
Violations of this Policy may result in:
- Immediate termination of your access to our website
- Removal of any content you have submitted
- Legal action to enforce our rights
- Cooperation with law enforcement investigations
- Termination of your patient relationship with our clinic
Reporting Violations
If you become aware of any violations of this Policy, please report them to us immediately at info@vitanovawellnessclinic.com or by calling (443) 563-1059.
Changes to This Policy
We may update this Acceptable Use Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated Policy.
Contact Information
If you have questions about this Acceptable Use Policy, please contact us:
Vita Nova Ketamine & Wellness Clinic
By using our website, you acknowledge that you have read, understood, and agree to comply with this Acceptable Use Policy.
This Acceptable Use Policy is maintained by Vita Nova Wellness Clinic in Baltimore, MD and was last updated on December 20, 2024.
