Terms of Service
Effective Date: January 1, 2026
Effective Date: January 1, 2026
1. Acceptance of Terms
These Terms of Service (“Terms”) govern your use of the services and website operated by Vita Nova Wellness Clinic, located in Baltimore, MD. By accessing or using our website, you agree to be bound by these Terms.
Medical Disclaimer
The content on this website is for informational purposes only and does not constitute medical advice. Always consult a qualified healthcare provider for diagnosis or treatment of medical conditions. Use of this site does not establish a provider-patient relationship.
Health Information Privacy
Any personal health information submitted through this site will be handled in compliance with HIPAA guidelines. Do not submit sensitive health data through contact forms unless encrypted and secured. Please refer to our HIPAA Notice for our full privacy practices.
2. Medical Services
Vita Nova Ketamine & Wellness Clinic provides specialized medical services including:
- Ketamine therapy for treatment-resistant depression, anxiety, PTSD, and chronic pain
- Spravato (esketamine) nasal spray treatment
- IV therapy including NAD+, vitamin infusions, and wellness treatments
- Comprehensive mental health and pain management services
3. Patient Responsibilities
As a patient, you agree to:
- Provide accurate and complete medical history and current health information
- Follow all pre-treatment and post-treatment instructions
- Attend all scheduled appointments or provide 24-hour notice for cancellations
- Arrange for transportation after ketamine or Spravato treatments
- Report any adverse reactions or side effects immediately
- Pay all fees and charges according to our payment policies
Use of Services
You agree to use our website and services solely for lawful purposes, including exploring medical treatment options, requesting appointments, or accessing educational materials about IV therapy, ketamine therapy, and other services offered by Vita Nova Wellness Clinic in Baltimore.
Prohibited Uses
You may not:
- Submit false or misleading health information.
- Use this site to self-diagnose or treat any condition without medical consultation.
- Transmit spam, malicious code, or harmful content.
- Impersonate Vita Nova staff or other users.
- Use this site in any manner that violates applicable laws or regulations.
4. Treatment Consent and Risks
All medical treatments carry inherent risks. Before beginning any treatment, you will receive detailed informed consent documents explaining the specific risks, benefits, and alternatives for your treatment. Your signature on these documents indicates your understanding and acceptance of these risks.
5. Payment and Insurance
Payment is due at the time of service unless other arrangements have been made. We accept most PPO insurance plans and will work with your insurance provider to maximize your benefits. Patients are responsible for any deductibles, co-payments, or non-covered services.
6. Cancellation and Refund Policy
Appointments must be cancelled at least 24 hours in advance to avoid cancellation fees. Treatment packages may be refunded according to our refund policy, which will be provided at the time of purchase.
7. Privacy and Confidentiality
We are committed to protecting your privacy and maintaining the confidentiality of your medical information in accordance with HIPAA regulations. Please review our Privacy Policy and HIPAA Notice for detailed information about how we protect your health information.
Modification of Services
We reserve the right to modify our services, policies, and procedures as needed to provide the best possible care to our patients. Medical services and content may be modified to comply with new clinical guidelines, insurance policies, or legal regulations.
8. Limitation of Liability
While we strive to provide the highest quality medical care, we cannot guarantee specific treatment outcomes. Our liability is limited to the extent permitted by Maryland law and medical malpractice insurance coverage. Vita Nova Wellness Clinic is not liable for any decisions or actions you take based on the content on this website without first consulting a licensed healthcare provider.
9. Governing Law
These Terms of Service are governed by the laws of the State of Maryland. Any disputes will be resolved in the courts of Baltimore County, Maryland.
12. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Vita Nova Wellness Clinic
513 Bayview Blvd, Baltimore, MD 21224
By continuing to use our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
These Terms of Service apply to all visitors and patients of Vita Nova Wellness Clinic, serving Baltimore and surrounding Maryland communities.
